Accessibility

Bimble is committed to making our platform usable by as many people as possible, including people with disability and people using assistive technology. We want everyone to be able to manage their health information, connect with practitioners, and use Bimble with confidence.

The standard we are working towards

We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. This is the current international benchmark for digital accessibility and the standard referenced by Australian accessibility guidance.

This commitment applies across Bimble: the bimble.health website, the Bimble mobile app (iOS and Android), and the Provider Portal.

Where we are now

We are being open about our progress. Bimble is a new platform, and we have not yet completed an independent accessibility audit. We consider Bimble to be partially conformant with WCAG 2.2 AA: many parts meet the standard, but we have not yet verified every part, and some may not fully conform.

Accessibility is built into how we design and develop Bimble, rather than added at the end. As part of working towards full conformance, we pay particular attention to:

• text that can be resized and that maintains sufficient colour contrast;

• clear, consistent navigation and labelling;

• support for keyboard navigation and, on mobile, platform accessibility features such as screen readers, larger text, and reduced motion;

• meaningful text alternatives for images and icons; and

• forms and controls that are properly labelled for assistive technology.

We will update this statement as we complete testing and, in due course, an independent audit.

Known limitations

Because we have not yet audited the platform, there may be parts that are difficult to use with some assistive technologies. We will list specific known limitations here as we identify them, along with our plans to address them.

Some content or features provided by third parties (for example, embedded video, payment screens, or a practitioner's own uploaded documents) may not fully meet WCAG 2.2 AA and may be partly outside our control. Where that is the case, we will do what we reasonably can to offer an accessible alternative.

Getting help and giving feedback

If you have trouble accessing any part of Bimble, or you want to tell us about an accessibility barrier, we want to hear from you. Please contact us and describe the problem, the page or screen, and the device or assistive technology you were using, so we can help and improve.

Contact: hello@bimble.health

We aim to acknowledge accessibility feedback within 7 business days and to work with you on a resolution. If you need information from Bimble in an alternative format, let us know and we will do our best to provide it.

If you are not satisfied

If you have raised an accessibility concern with us and are not satisfied with our response, you can contact the Australian Human Rights Commission, which handles complaints under the Disability Discrimination Act 1992 (Cth), at humanrights.gov.au or on 1300 656 419.